1. Personal information collected by us
1.1 Contact forms
Should you choose to engage with us through our website’s online contact page, your name, telephone number and email address will be saved to this website’s database, along with the time and date of your submission.
2. Why we collect personal information
It is important to us that our customers and collaborators have the freedom to contact us however they find easiest. Equally important to us is the ability to respond to the queries sent through our website’s online form. For these reasons alone, we request user’s contact details if and when they would like to get in touch.
3. How we use personal information
3.1 Contact forms
Once you have completed and submitted the form on our contact page, we will only use the information provided to contact you in response to your query.
We will never sell, share or rent any information collected to others.
4. How we store your personal information
When users submit personal or sensitive information via our website’s contact from, the data is protected both online and offline. Currently none of this data is stored in the website’s database but is collated into emails and sent to our secure servers, protected by SSL (encrypted by trusted 256-bit cryptography). All submitted information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, responding to queries) are granted access to personally identifiable information. If you have any questions about the security at our website, you can contact the data controller.
5.1 What are cookies?
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don’t have to give the same information several times during one task
- recognising that you may already have given a username and password so you don’t need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with our services so we can make them better
You can manage these small files and learn more about them here allaboutcookies.org.
5.2 First-party cookies (cookies set by us)
These are cookies set by our web domain known as ‘first-party’ cookies. Some are necessary to the functionality of the site, others provide information to us that we analyse to monitor and improve the site. These first-party cookies do not store or collect any personal information or anything that make you personally identifiable to us. Typically, the cookies generate a random, unique number to store information about a user.
5.3 Cookies for measuring website usage
Google Analytics cookies: _utma, _utmb, _utmc, _utmv, _utmd,_utmz
- _utma stores each user’s number of visits, time of the first visit, the previous visit and the current visit
- _utmb and _utmc checks how long a visitor stays on the site: when a visit starts and ends
- _utmz tracks where a visitor came from (search engine, search keyword, link)
- _utmv and _utmd track visitor journeys through the site and classifies them into groups
- _utma expires two years after your last visit to this site
- _utmb expires 30 minutes after your visit, or after 30 minutes of inactivity
- _utmc expires at the end of a session (when you close your browser)
- _utmz expires six months after it was last set
- _utmv (not set) expires immediately
- _utmd (not set) expires immediately
- Where it is used: all pages of our website
5.4 How to control and delete cookies
Please be aware that restricting cookies may have an impact upon the functionality of our website. If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.
6. Data Breaches
Any unlawful data breaches of this website’s database will be reported to any and all relevant persons and authorities, if it is apparent that any personal information stored in an identifiable manner has been compromised.
7. Data Controller
The responsible data controller for this website is Syngas Products Holdings Limited, a UK private limited company (No. 10835235). The registered office for this company is as follows:
Syngas Products Holding Limited
Energy Site Control Centre
Arena Way, Magna Road
Telephone: 01202 612 500
9. Your data rights
Syngas Products believes that your data rights should be protected and respected. At any time, you have the right:
- That we amend or erase any personal information that relates to you.
- To request that we provide you with any personal information that you have shared with us in the past, subject to its retention.
- To withdraw consent for the processing of your information. Your personal information will only ever be used to respond to your queries.
- To lodge a complaint with the relevant supervisory authorities, such as the Information Commissioner’s Office.